FAQ

Yes. If you think our work would be a good fit for your store, we'd love to hear from you. Please send us a short introduction to your business along with the prints you're interested in.

👉 Get in touch → shop@jennyojens.com.

Yes. We continue to work with architects, interior designers and stylists on both residential and commercial projects. If you're looking for artwork for a specific project, we'd be happy to hear from you. Please send us a short introduction along with details about your project and what you're looking for.

👉 Get in touch → shop@jennyojens.com.

Yes. Many of our photographs are available for editorial and commercial licensing, including books, magazines, album artwork and other creative projects.

👉 Get in touch → shop@jennyojens.com.

We're bringing private sales through our webshop to an end in 2026.

Jenny & Jens continues as a creative studio. We'll keep creating photography, illustration and commissioned work.

If you own a shop, gallery or interior store and are interested in carrying our prints, we'd love to hear from you.

👉 Contact us → shop@jennyojens.com

Yes. The webshop will reopen in September 2026 for one final sales period before private sales come to an end.

No. Jennyojens.com will remain online as the home of our photography, illustrations and archive. While private sales are coming to an end, our creative work continues.

We print on museum-grade paper from Hahnemühle — one of the most trusted names in archival printing. Their papers are: Acid-free and certified archival (ISO 9706, DIN 6738, and more) Free from wood pulp and buffered with calcium carbonate Lightfast and designed to last for generations Vegan and produced to the highest environmental standards Basically: prints that hold up — physically and visually.

The webshop is temporarily paused. Shipping will resume in September 2026 for the final sales period.

Yes. All orders ships with tracking. Free replacement if lost or damaged.

👉 Contact customer support if you are missing your order → shop@jennyojens.com.

An email containing your order confirmation will be sent to you. Check your spam folder.

Don't worry, we are here to help.

👉 Contact customer support → shop@jennyojens.com

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Be sure to include the order number, description and photos showing issue (required before proceeding with replacements).

👉 Contact customer support → shop@jennyojens.com.

We recommend taking the print to a professional picture framer. Resist the urge to peek at the art when it arrives and instead take it straight there as they can treat the print with the care it deserves when undergoing the tricky process of proper unrolling. Framed correctly, it will last a lifetime or longer. However, we know many of you are gentle and capable of framing yourself, so we made you a unboxing video for you below:

VIDEO: HOW TO UNPACK.

We have a 30-day return policy. You have 30 days after receiving your item to request a return. Because our prints are delicate and easily damaged, we can only accept returns if the print is unopened, or if it has been handled and repacked professionally (for example by a framing service). Damaged returns will not be accepted. You are responsible for any costs associated with returning the item to us, including shipping and any international taxes. To request a return, please contact us first. If your return is accepted, we will provide a return shipping label and instructions. Returns sent without prior approval will not be accepted.

👉 Contact customer support → shop@jennyojens.com

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Don't worry, we are here to help.

👉 Contact customer support → shop@jennyojens.com

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