FAQ

Yes. We offer trackable shipping to most countries in the world.

Read more about our shipping policy.

Within Sweden: 49 SEK / Within EU: 100 SEK / Outside EU: 300 SEK. Always trackable shipping.

The delivery time depends on the time of day you place your order and on the location of your residence. All orders will be shipped within 3 business days. We ship from Monday to Friday on business days, following the Swedish calendar.

Yes. Simply enter an alternative receiver address when entering your details at checkout.

Through our partnerships, we are able to get your product packed by rolling it in a sturdy tube that prevents it from bending, wrinkling or otherwise warping. This is especially beneficial for any oversized works to not only preserve its shape and physical integrity but also make shipping costs lower at the same time.Read more about our shipping policy.

All orders ship from Ystad, Sweden.

No. All orders are handled and shipped by our distributors in Ystad, Sweden.

Yes. It is possible to make a payment using a PayPal invoice if you prefer. Order will be shipped once the payment has been completed. Contact us to set it up.

shop@jennyojens.com

If you have a Swedish bank account you can pay via BankGiro. .

We use Shopify Payments which allows us to accept all major credit cards.

Google Pay

Shop pay

Paypal

Klarna

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You can pay in the following currencies: SEK, NOK, EUR, GBP, UDS and AUD.

The prices on the website are shown in the currency applicable to your country.

Please note that a change of country may influence the currency, price and delivery costs.

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An email containing your order confirmation will be sent to you. Check your spam folder before reaching out to us on shop@jennyojens.com

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No!

Contact us at shop(@)jennyojens.com . Be sure to include the order number, description and photos showing issue.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The art print must be unopened. Or opened by a professional and repacked by professional. E.g. a framing service. You are responsible for any costs associated with returning the item to us including shipping and international taxes. To start a return, you can contact us at shop@jennyojens.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at shop@jennyojens.com. .

We're sorry to hear that you're experiencing an issue with your order. To resolve any problems with your order, please contact shop@jennyojens.com .

We recommend taking the print to a professional picture framer. Resist the urge to peek at the art when it arrives and instead take it straight there as they can treat the print with the care it deserves when undergoing the tricky process of proper unrolling. Framed correctly, it will last a lifetime or longer.

However, we know many of you are gentle and capable of framing yourself, so we made you a unboxing video, above. Here are some tips on how to properly unroll your print. Be sure you are working on a clean surface. Put on cotton gloves in order to protect your work from any fingerprints Carefully remove the print from the tubing. Holding it in place on one side with the tube (as seen in video), carefully roll the print forward placing out heavy books as you go. When completely rolled out- weigh down the print with even more books. Leave the print alone until it's flat. At Least 24 hours. Take it to a framer or carefully frame it yourself.

Don't worry, we are here to help. If you received damaged items please contact us at shop(@)jennyojens.com . Be sure to include the order number, description and photos showing issue (required before proceeding with replacements).

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Every art print is carefully shipped, rolled onto a durable tube, and placed within a robust box to guarantee the safest possible delivery for large artworks. In the rare event that you receive a damaged package, we will promptly provide a replacement.

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