FAQ

Yes. We offer trackable shipping to most countries in the world. Free replacement if lost or damaged

Read more about our shipping policy.

Within Sweden: 49 SEK / Within EU: 100 SEK / Outside EU: 300 SEK. We offer trackable shipping to most countries in the world. Free replacement if lost or damaged.

The delivery time depends on the time of day you place your order and on the location of your residence. All orders will be shipped within 3 business days. We ship from Monday to Friday on business days, following the Swedish calendar.

Yes. Simply enter an alternative receiver address when entering your details at checkout.

Yes. All orders ships with tracking. Free replacement if lost or damaged.

👉 Contact customer support if you are missing your order → shop@jennyojens.com.

We will replacement your order if lost or damaged.

👉 Contact customer support if you are missing your order → shop@jennyojens.com.

Through our partnerships, we are able to get your product packed by rolling it in a sturdy tube that prevents it from bending, wrinkling or otherwise warping. This is especially beneficial for any oversized works to not only preserve its shape and physical integrity but also make shipping costs lower at the same time.

Read more about our shipping policy.

All orders ship from Ystad or Umeå, Sweden.

No. All orders are handled and shipped by our distributors in Ystad, Sweden or Umeå Sweden. .

However... We do have a few resellers.

YDY STUDIO MALMÖ SWEDEN.

FORMATIVET / BRUKSTORGET VARBERG SWEDEN.

Every art print is carefully shipped, rolled onto a durable tube, and placed within a robust box to guarantee the safest possible delivery for large artworks. In the rare event that you receive a damaged package, we will promptly provide a replacement.

We recommend taking the print to a professional picture framer. Resist the urge to peek at the art when it arrives and instead take it straight there as they can treat the print with the care it deserves when undergoing the tricky process of proper unrolling. Framed correctly, it will last a lifetime or longer. However, we know many of you are gentle and capable of framing yourself, so we made you a unboxing video for you below:

VIDEO: HOW TO UNPACK.

We use Shopify Payments which allows us to accept all major credit cards.

Apple Pay

Google Pay

Shop pay

Paypal

Klarna

Yes. All payments on our website are processed securely via Shopify’s payment system and trusted third-party payment providers (such as PayPal, credit card providers, or Klarna, depending on your location).

We do not store or have access to your full payment information.

You can pay in the following currencies: SEK, NOK, EUR, GBP, UDS and AUD.

The prices on the website are shown in the currency applicable to your country.

Please note that a change of country may influence the currency, price and delivery costs.

No.

Yes. It is possible to make a payment using a PayPal invoice if you prefer. Order will be shipped once the payment has been completed.

👉 Contact customer support to set it up → shop@jennyojens.com.

.

Unless otherwise stated, our prints are open edition. We print on demand through our professional Hahnemühle printer to avoid unnecessary waste and overproduction. This means your print is made for you when you order it.

Occasionally, we may offer selected prints in limited editions — this will always be clearly indicated on the product page.

A: We primarily sell our prints through our own website. Occasionally, selected stores carry a small curated selection — these vary over time. We also show work in exhibitions from time to time.

YDY STUDIO MALMÖ SWEDEN.

FORMATIVET / BRUKSTORGET VARBERG SWEDEN.

A: When a product is listed as "Pre-Order," it means the item is currently out of stock at our distribution center, but don’t worry! We will begin making it as soon as your order is placed.

A: Sometimes you’ll see a short line with a small icon on our product pages. It’s not a category or label. It’s just a signal about where that image belongs in our work:

→ Some prints come from our ongoing Digital Daydreamer series. ☁️ 🖥️

→ Some are from our archive of odd moments. 🗳️ 🪟

→ Some simply show how we look at the world. 🖥️ 🪟

This is our way of reminding you that every image here comes from our eye — not from stock, not from AI.

As soon as your order is placed, you will receive a confirmation email. If you don’t see it, please check your spam folder.

👉 Contact customer support → shop@jennyojens.com.

Yes. Start chatting with Jenny in the bottom, right corner.

Don't worry, we are here to help.

👉 Contact customer support → shop@jennyojens.com

Be sure to include the order number, description and photos showing issue (required before proceeding with replacements).

An email containing your order confirmation will be sent to you. Check your spam folder.

Don't worry, we are here to help.

👉 Contact customer support → shop@jennyojens.com

.

Be sure to include the order number, description and photos showing issue (required before proceeding with replacements).

👉 Contact customer support → shop@jennyojens.com.

We have a 30-day return policy. You have 30 days after receiving your item to request a return. Because our prints are delicate and easily damaged, we can only accept returns if the print is unopened, or if it has been handled and repacked professionally (for example by a framing service). Damaged returns will not be accepted. You are responsible for any costs associated with returning the item to us, including shipping and any international taxes. To request a return, please contact us first. If your return is accepted, we will provide a return shipping label and instructions. Returns sent without prior approval will not be accepted.

👉 Contact customer support → shop@jennyojens.com

. .

Don't worry, we are here to help.

👉 Contact customer support → shop@jennyojens.com

.

We follow Shopify’s standard privacy settings and use trusted third-party services for payment and shipping. Your personal information is only used to process your order and is not shared with third parties except where required to complete your purchase (such as payment and delivery providers).

Read more about our privacy settings .

We only share the information necessary to process your order — for example with our payment provider and shipping service. We do not sell or share your information with third parties for marketing purposes.

We occasionally partner with a small number of stores that fit well with our aesthetic. If you believe your store could be a good fit, please take a moment to explore our website first. If it still feels like the right match, send us a short email with information about your store and which prints you are interested in, minimum first order is 10 prints, along with your billing preference.

👉 Contact customer support → shop@jennyojens.com

We do not handle reseller requests via DM or social media.

👉 Contact customer support → shop@jennyojens.com.

Some of our images are available for licensing (for album covers, books, magazines, etc.).

👉 Contact customer support → shop@jennyojens.com.

A: We primarily sell our prints through our own website. Occasionally, selected stores carry a small curated selection — these vary over time. We also show work in exhibitions from time to time.

YDY STUDIO MALMÖ SWEDEN.

FORMATIVET / BRUKSTORGET VARBERG SWEDEN.