Through our partnerships, we are able to get your product packed by rolling it in a sturdy tube that prevents it from bending, wrinkling or otherwise warping. This is especially beneficial for any oversized works to not only preserve its shape and physical integrity but also make shipping costs lower at the same time. Each print ships from the town of Ystad, Skåne, Sweden, either by DHL or, when possible, Schenker, which are both trusted shipping companies.
Unopened or opened and repacked by a professional can be returned to within 30 days.
You are responsible for any costs associated with returning the item to us including shipping and international taxes.
If you received damaged items please contact us at shop(@)jennyojens.com .
Be sure to include the order number, date purchased, description and photos showing issue (required before proceeding with replacements).
We make art and leave all of the shipping to the professionals
As artists, we put our main focus on providing collectors with stunning photographic prints and choose to leave all of the shipping to the professionals. In order for us to promise that your photos arrive in the best quality condition with all of the care and attention they deserve to ensure safe handling in transit, we hired a distributor to handle this part of the orders.
Whatever part of our hearts you purchase in the form of our art, it will be packed and shipped by professional distributors found locally. We will first print the art at a certified Hahnemühle print studio before sending it to our professional distributors. By assigning this task to a professional distributor, you can have peace of mind that your purchase will get to you in the best possible condition, and we can focus solely on providing you with art you will be proud to display in your home.